[Parentsgroup-list] follow up
mshenoda at fas.harvard.edu
Fri Jul 24 09:24:13 EDT 2009
For those of you who are interested in following up on the Dr. Holzman
complaint that I filed with HUHS. I just received this email from
Linda Cannon. I encourage those of you who have had bad experiences
to make them known to the Linda Cannon, Dr. Rosenthal, and Dr. Lynch.
Begin forwarded message:
> From: "Cannon, Linda" <Lcannon at uhs.harvard.edu>
> Date: July 24, 2009 8:44:20 AM EDT
> To: "Maryann Shenoda" <mshenoda at fas.harvard.edu>
> Cc: "Rosenthal, David" <Drose at uhs.harvard.edu>, "Lynch, Maureen" <Mlynch at uhs.harvard.edu
> Subject: follow up
> Dear Mrs. Shenoda,
> Thank you for your letter of July 17, 2009 about your recent
> visit with Dr. Holzman. We are sorry for the confusion about the
> vaccines and we take your issues seriously. Dr. Holzman had
> informed Dr. Lynch about this at the time of your visit. This error
> has reinforced the importance of reviewing and reconciling the
> immunizations in the same way that the Pediatric clinicians do with
> allergies and medications. Dr. Lynch has already communicated this
> additional step to everyone. With the number of vaccines that are
> given, and now with some people making their own vaccine schedules,
> has made the process quite complicated and make the reconciliation
> all the more important
> Bringing this to our attention will improve the care given in our
> Pediatric Dept. Please let me, reassure you that the duplication of
> the MMR will cause your son no harm but we are aware that any shot
> is uncomfortable.
> We will be discussing the concerns you raised with Dr.Holzman and
> Dr. Lynch will be meeting with Dr. Holzman regarding these issues.
> We regret and apologize that this negative experience occurred.
> We appreciate your willingness to provide us with this feedback and
> we recognize the opportunity to improve.
> Dr. David Rosenthal, Director of HUHS
> Linda Cannon, Patient Advocate
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