[hcs-d] Fwd: The FAS IT Service Desk is responding to your Service Desk Case INC000000325095

Andy Brody abrody at hcs.harvard.edu
Tue Sep 1 14:03:16 EDT 2009


I sent in my yearly request yesterday. It hasn't been resolved yet, but 
they also haven't told me no...

This is very frustrating.

-Andy

Greg Brockman wrote:
> Hmm, so I believe this is the third time that I've requested a
> firewall exception for port 22 for a personal machine in the dorms
> (once in my dorm last year, once for a second desktop in a friend's
> room, and now in my new room in Kirkland).  This is the third time
> that FAS IT has initially told me no.  Anyone understand why this
> keeps happening?  A friend of mine this summer kept requesting an
> exception for his computer, and he tells me that his requests were
> completely ignored.  Anyway, I guess I'll have to escalate this.
> 
> Greg
> 
> 
> ---------- Forwarded message ----------
> From: FAS IT Service Desk <help at fas.harvard.edu>
> Date: Tue, Sep 1, 2009 at 1:24 PM
> Subject: The FAS IT Service Desk is responding to your Service Desk
> Case INC000000325095
> To: gbrockm at fas.harvard.edu
> Cc: netmanager at fas.harvard.edu
> 
> 
> Firewall exceptions require approval from your academic advisor as
> they require an academic requirement for approval
> 
> 
> Faculty of Arts and Sciences Information Technology
> Harvard University
> 1 Oxford St.  RM B 14
> Cambridge, MA 02138
> Phone: (617) 495-9000
> Fax : (617) 495-8332
> http://www.fasit.fas.harvard.edu
> 
> 
> Email Attachment :
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